How paying for PLGN works, and when a refund is not available.

In short

PLGN payments are non-refundable. You pay for one period at a time; we store no card details and we never charge you again by ourselves, so there is no next charge to stop and nothing to cancel. To continue, you pay again before the period ends.

How billing works

A paid period is billed through Kashier in the currency of your billing country: Egyptian Pounds (EGP) if that country is Egypt, US Dollars (USD) for every other country. You pay for the period in full at its start, at the price shown at checkout, and that one payment is the only charge for it. Prices outside Egypt are shown and agreed in USD, and charged through Kashier as the equivalent amount in EGP at the exchange rate shown at checkout; your bank may apply its own conversion or cross-border fee on top.

A lower plan bought while a period is running is paid for now and starts when that period ends, so that charge appears on the day you buy it, not on the day the lower plan begins.

Refunds

Charges for the current and any past periods are non-refundable, including for time you did not use. Not paying again stops anything further being charged; it does not refund a period that has already been paid for.

Stopping

There is nothing to cancel. A period you have paid for runs to its end, and nothing is charged after it unless you choose to pay again. We email the workspace owner 7 days and 1 day before a period ends, so the date is never a surprise.

When a period ends

Nothing is deleted, and you can come back at any time. Your workspace stays readable on the dashboard and everything in it stays downloadable, but nothing can be created or edited, and neither a connected AI assistant nor the desktop app can use PLGN, until you pay for a new period.

Billing errors and exceptions

If you are charged in error, for example a duplicate charge, or a charge you did not make, contact us within 14 days and we will put it right. We also honour any refund right that applies to you under Egyptian law. Any refund we do issue is returned through Kashier to the original payment method.

Contact

For billing questions, email support@useplgn.com. Or write to us on WhatsApp: +20 104 242 0798